Best Tours Prague enhances their booking experience with BookingHound
Discover how Best Tours Prague transfromed their booking experience and enhancing customer interaction with the help of BookingHound.
Background
Best Tours Prague, the leading provider for Historical and Cultural Walking Tours in Prague! Embark on an unforgettable journey around Prague delving into the city's hidden gems and finest locales. With years of experience and a passion for exploration, the team offers captivating tales that showcase Prague's rich heritage.
Best Tours Prague has earned several prestigious awards in 2023, including TripAdvisor Travellers' Choice Award for History & Culture Tours in 2023, ranking 19th in the world. They were also honored with the Viator Award in 2023 for being one of the top 10 Beverage Tours in Europe.
The challenge
Best Tours Prague, with over 2 years of industry expertise, heavily relied on external platforms like TripAdvisor, GetYourGuide, and Airbnb Experiences for bookings.
Despite successful operations, Best Tours Prague has functioned without specific booking software, relying on third-party platforms that still drive the majority of their bookings. However, the need for cost-saving measures on commission and the capability to offer direct booking discounts through their website became increasingly evident. This prompted the search for a solution to streamline operations and empower direct customer engagement that would allow them to continue offering direct bookings through their own website.
How we helped
BookingHound played a pivotal role in transforming Best Tours Prague's booking processes and enhancing customer interaction. As Best Tours Prague scoured through various booking platforms, BookingHound stood out for several compelling reasons. Its intuitive user interface promised a seamless experience for both the company and its clientele. Moreover, its compatibility with Stripe payment processing provided a secure and reliable transactional foundation. The joint low fees offered by Stripe and BookingHound aligned perfectly with Best Tours Prague's aim to reduce commission costs.
Additionally, the inclusion of booking features, such as discount codes, empowered the company to incentivize direct website bookings.
Collectively, these standout features positioned BookingHound as the optimal solution, significantly boosting efficiency, reducing costs, and amplifying customer engagement for Best Tours Prague.
BookingHound stood out for several compelling reasons. Its intuitive user interface promised a seamless experience for both the company and its clientele.
I find the platform works really well, it’s fairly intuitive and relatively easy to use. It’s also very low maintenance which is great for me as I like to be left alone to get on with business, however, should I need something, I can easily contact you and get a response pretty much straight away. I find the staff very friendly, very professional and quick to respond
Linton, Owner at Best Tours Prague
The results
Best Tours Prague found BookingHound to be an exceptional solution for their needs, emphasizing its seamless website integration that enhanced the booking process and increased customer accessibility. The platform's user-friendly interface ensured a smooth navigation experience for both the company and its clientele, while its expanded booking capabilities effectively accommodated diverse customer preferences.
With a focus on ease of use and cost-efficiency, BookingHound perfectly aligned with Best Tours Prague's objectives, prompting a strong recommendation to industry peers seeking similar benefits.
Now we have a whole booking ecosystem and are winning awards we are looking to expand and replicate our model in Berlin, with the goal of launching new tours and growing our presence in another European city.
Linton, Owner at Best Tours Prague
Best Tours Prague has earned several prestigious awards in 2023, including TripAdvisor Travellers' Choice Award for History & Culture Tours in 2023, ranking 19th in the world.
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