Quality & fair practice agreement
Provide best price guarantees through Beyonk
When using Beyonk services, you agree you will not offer a lower price for a comparable adventure on any other platforms or services. If a customer has already booked this activity, you agree to refund the price difference within 14 days of the activity going ahead.
Ensure availability of events is kept accurate
You agree to keep the availability of your events up to date. By listing an activity on Beyonk for specific dates you are making a commitment to run the activity as advertised assuming you obtain bookings, your terms and conditions are met and unforeseeable circumstances do not interfere.
Ensure commission is paid
As we aim to increase the visibility of your adventures, you may receive additional customers. Should these customers contact you off the Beyonk platform and you become aware they’ve found your services through Beyonk, you agree to provide Beyonk with the commission owed should any sale or future sale go ahead. Should we find out you have not provided commission based on a sale that has been derived through Beyonk we reserve the right to remove all activities from Beyonk platforms and terminate any contracts in place. Should we provide proof of commission being withheld we reserve the right to recoup this commission through your account or by submitting an invoice to recoup funds, should your account have insufficient funds.
This does not apply in the instance where you get customers who become repeat customers and they do not book through Beyonk – we have no claim to this money.
Will not redirect Beyonk web visitors to other locations
You agree to not place links to any other websites from Beyonk.com (including advertising other websites, sharing blogs, social media or other channels).
We are trying to make adventure more accessible which includes making all the necessary information customers need on the website. By sharing links to other sites, you may be more vulnerable to claims from customers on the grounds of the information you provided being misleading. Should any cancellations or refunds be requested, the Beyonk platform will be less effective at investigating and resolving any matters. Adventure leaders found to be using external websites will be notified, links will be removed by admin and second offences may lead to expulsion from the platform.
Have a contingency plan in place
Should you fall ill, get injured or otherwise be unable to run the adventure for any reason, you should aim to have a back-up adventure leader in place if possible. It is important to remember some customers may be travelling long distances and taking time off work to participate in your event and everything in your control should be done to avoid negative experiences for customers. We encourage all customers to get insurance against the unforeseen circumstances meaning an event cannot go ahead, but you should try to mitigate this risk. We understand this is not always possible. In which case a full refund will be provided to customers and you will not receive any money for the adventure not being provided.
Have necessary qualifications and training experience to run your adventure
Upon registering and creating an account with Beyonk, you must agree you have the relevant certifications, first aid and insurance to run the adventures you list on Beyonk. You must ensure you keep these certifications, first aid and insurance up-to-date so you have cover at the time of the adventure.