BookingHound’s customer support has been very advantageous to Globalls
Discover how Beyonk and BookingHound’s exceptional customer support has helped deliver valuable results for Globalls
Background
Globalls is an activity business offering two 12-hole mini golf courses. Situated on the waterfront of Brighton Marina, this wonderfully unique experience is based on aquatic, jurassic, zootopia and carnival themes.
The company began seven years ago when owners Julie and Patrick decided they wanted to create their own business and combine both of their skills, leading to the creation of Globalls. Since then, their experience has continued to grow and become more and more popular to what is now four courses and a cocktail bar.
The challenge
Globalls faced a pivotal challenge with their surging popularity: the absence of a structured booking system. This void led to an influx of customers turning up at all hours, resulting in extensive queues and discontent among customers. The mounting complaints necessitated a strategic shift towards an online solution that could effectively manage bookings and avoid this issue in the future.
How we helped
BookingHound offered a comprehensive solution that aligned seamlessly with Globalls' needs. Its implementation revolutionized Globalls' operations, introducing an efficient online platform that not only addressed the queueing debacle but also ensured a smoother customer experience. With BookingHound's tailored features and user-friendly interface,
Globalls successfully navigated their transition, transforming customer dissatisfaction into streamlined, hassle-free bookings and ultimately enhancing their overall service quality.
Using BookingHound online booking addressed a time slot and queueing issure which led to an improved smoother customer experience.
At a fundamental level, BookingHound is quite simple to use, particularly for us changing things in the back end. It’s really easy to get your head around especially when we’ve hired new staff members who need to be able to use the system. Overall, it makes everyday management and reporting easier and more efficient.
Charlotte Cumber, Venue Manager at Globalls
The results
Globalls found BookingHound's implementation instrumental in transforming their operations. The system not only efficiently managed their bookings but also provided exceptional customer support, enabling them to handle increased demand and expand their business with new courses. BookingHound's seamless integration became a catalyst for operational improvement and business growth at Globalls.
Whenever we’ve needed some support in making a change or setting up a new feature, the BookingHound team have been very responsive to that which just makes our lives easier knowing we have that support on hand if we need it.
Charlotte Cumber, Venue Manager at Globalls
BookingHound provides exceptional customer support, enabling us to handle increased demand and expand with new courses.
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