The Escape Room Guys' efficiency soars with BookingHound's automation and stellar service
Discover how The Escape Room Guys managed to reduce their general admin by 95% with the help of Beyonk Group’s BookingHound solution.
Background
The Escape Room Guys are based in the Cathedral Quarter, in Derby. There are three escape rooms to choose from, each varying in difficulty and is the perfect challenge for team building with friends, family and work colleagues.
The challenge
The Escape Room Guys faced a critical challenge in scaling their business online due to the limitations of their existing booking system. Before 2017, as they expanded their offerings by introducing additional rooms to their experience, their current system hit a roadblock—it couldn't accommodate the inclusion of these new rooms into their product selection. Recognising the hindrance this posed to their growth trajectory, they sought an alternative solution.
How we helped
BookingHound stepped in as the pivotal solution that not only met but exceeded The Escape Room Guys' business management needs. Its inherent flexibility and comprehensive capabilities provided the backbone necessary for effective operations, resolving the limitations their previous system posed during their expansion phase.
The recent updates to BookingHound's booking widget brought about a significant transformation in The Escape Room Guys' online presence. Elevating its professional look and enhancing the customer experience. Compared to competitors, BookingHound's user-friendly mobile booking system stood out, emphasizing the importance of a streamlined, accessible platform for customer satisfaction including a great mobile-first booking system provider.
BookingHound's user-friendly mobile booking system stood out, emphasizing the importance of a streamlined, accessible platform for customer satisfaction.
Recent updates to the booking widget have made our website look cleaner and more professional.
Adam at The Escape Room Guys
The results
The collaboration between The Escape Room Guys and BookingHound brought about substantial automation in business operations, reducing the time spent managing calls and bookings significantly. Notably, BookingHound's exceptional customer service swiftly resolves any issues or queries, ensuring a smooth and efficient operational flow for The Escape Room Guys.
Since using the BookingHound system, The Escape Room Guys have found their general administrative duties have reduced by 95%, allowing them to spend less time answering customer queries and answering phone calls and more time on ensuring their customers have the best experience possible
The fact nothing has ever gone wrong and every time I’ve had a query someone’s always gotten back to us very quickly and that to me is probably the most important thing. BookingHound has always been very responsive, someone has always gotten back to me very quickly whenever I’ve had a query
Adam at The Escape Room Guys
The Escape Room Guys Have Reduced General Admin by 95% allowing the team to spend more time on ensuring their customers have the best experience.
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