Sea Kayak Exmouth Increased Revenue By 1,823% Since 2020
Discover how Sea Kayak Exmouth have increased their revenue by 1,823% in two years with the help of Beyonk online ticketing.
Background
Sea Kayak Exmouth, located in Devon, is a premier watersport tour operator offering guided kayaking trips and courses along the stunning Exe Estuary. Whether you're an individual, part of a group, or a family, kayak tours provide an opportunity to explore the Exe Estuary's golden sands and beautiful sea. Enjoy a picturesque journey with activities tailored to your preferences, including wildlife watching, bushcraft, or simply relaxing on a secluded beach.
The challenge
After completing their first year in operation, Sea Kayak Exmouth recognised the need for a more self-serve and automated online booking solution. In their initial year, the company managed bookings exclusively through phone calls and emails. By their second year, they launched a website with an integrated booking system for online reservations. However, the existing system lacked transparency and often failed to notify the team promptly about new bookings.
The team acknowledged the need to change and never looked back.
How we helped
A robust system that offered seamless booking experiences for both staff and customers was crucial for Sea Kayak Exmouth. Given their status as a relatively new business, Beyonk's 4% booking fee, coupled with no upfront costs, emerged as a highly sustainable solution. This allowed Sea Kayak Exmouth to pass on minimal costs to customers, ensuring a positive impact on their booking process.
Beyonk's commitment to listening to their customers and assisting them in achieving their business goals was a significant advantage. Sea Kayak Exmouth was particularly impressed by Beyonk's customer care service, highlighting the willingness to address their specific needs. The ease of communication, the ability to speak directly with a dedicated person for assistance, and the personalized guidance through new features showcased Beyonk's customer-centric approach, contributing to a positive partnership.
The ability to speak directly with a dedicated person for assistance, and the personalized guidance through new features showcased Beyonk's customer-centric approach.
Sometimes these pricing promises don’t match up when you actually start working with a company but for Beyonk, the price definitely did live up to what was initially proposed.
Ian Dovey of Sea Kayak Exmouth
The results
The implementation of the Beyonk booking form has resulted in a significant reduction in phone booking enquiries, reflecting the ease of use for both staff and customers.
Sea Kayak Exmouth witnessed an extraordinary 1,823% surge in revenue from 2020 to 2022. The substantial growth can be attributed to the easing of restrictions and the effective Beyonk online booking solution, which streamlined the booking process for customers.
Beyonk made us a company, really. If we didn’t have that we could have quite easily thrown in the towel as it wouldn’t have been sustainable. We wouldn’t have had the bookings coming through or have an online solution for our customers that allows them to make a booking in a few clicks. Because of Beyonk, our enquiries have reduced significantly from 9 in 10 to just 1 in 10.
Ian Dovey of Sea Kayak Exmouth
Booking enquiries have significantly reduced due to the ease of use of the Beyonk booking form.
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